HelpDesk

Ticketing software for managing customer communication in one smart place

Customer SupportFor TeamsPaid

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At a glance

What it is

Customer Support

Best for

For Teams

Pricing

Paid

Platforms

Web

Integrations

Slack, Zapier, LiveChat

What it does

Simple ticketing software that turns scattered support messages into organized work.

Detailed overview

HelpDesk (part of the Text platform) organizes support conversations, automation, and team collaboration into one ticketing layer, so customer requests don't get lost in email. It's a simpler, more focused ticketing layer tied into Text Accounts rather than a huge all-purpose CX suite; plenty of teams still run support from Gmail long after they've outgrown it, which makes HelpDesk a fit for SMBs, startups, and support teams that want clean ticketing. It's maintained, live site, pricing, help center, feature pages, and blog, with a 2026 pricing update and a Text Accounts migration article showing active product work.